CTD, Ltd.

Dear Customer or Potential Customer,

Welcome. Here is a little bit of information about us to get you started.

We deal with almost all of our US customers on a COD basis and new customers begin COD Money Order/Cashier's Check. New overseas customers are dealt with on a prepay basis. In the extremely rare instances where terms are given out, detailed references must be supplied and terms are very strictly enforced. That's why we're still in business.

Our weekly release sheets go out on Thursday nights for export customers and Friday nights for US customers. We can supply this information via fax, US mail, or preferably via e-mail, which is cheaper, faster and more reliable. E-mail is sent out in PDF format and the free Adobe Acrobat Reader software for whatever computer you use is available here:

http://www.adobe.com/products/acrobat/readstep2.html

We have a print catalog that is published almost quarterly and we can also supply our catalog in PDF or Excel format.

Exclusive Labels: a list can be found here.

1) All returns must be issued a written RETURN AUTHORIZATION and RA NUMBER from CTD. This RA# will only be issued from a written Return Authorization Request submitted by you, the customer. A copy of your very own, special and unique CTD issued-RMA should be included in the box with your returns when you send them. RA #'s are good for only 30 days from issuance. After 30 days they will be canceled. Any goods returned on a canceled RA will be returned at customer expense.

2) CTD will only accept returns based on our ability to return them to their vendor or in rare instances where we are certain of their immediate resale demand.
Many labels sell items on a one way basis. We do our best to note this on the fax, so caveat emptor, especially on vinyl. The following labels sell their vinyl one way: all major labels, Aesthetics, Darla, Drag City, Emperor Norton, Koch, Ryko, Secretly Canadian & distributed labels, Thrill Jockey, Touch+Go & distributed labels, Troubleman. This is NOT a complete listing so ask if you're not sure. It is useful to assume vinyl is not returnable and then be really psyched when we take something back.

Non-exclusive singles, books & magazines are not returnable.

We deal with MANY very small labels who have only a few releases. When we offer something on the fax as a new release, we will hang on to it for at least 6 months. After that time, if the record is not selling and we need to settle up with that label, we will do so. If we have no open balance with that label, we cannot accept returns on that label¿s releases until they release something else. You therefore have 4 options with releases by small labels:
--Do not carry them.
--Carry them but make sure you sell them.
--Do your returns quarterly so you don't get stuck with them (preferred).
--Deal with it when we do not authorize it and try again later if the piece doesn't sell.

3) We will not accept returns on goods not originally sold to you by CTD.

4) Freight must be paid by the customer for both inbound and rejected returns.

5) Credit will only be given on items returned in original salable condition. That means that you may only return items to us in exactly the same shape as you received them. We will not accept stickered items, written on items, damaged items, cracked cases, bin worn items or anything of that sort. If it arrived at your door in shrinkwrap, then it needs to come back in shrinkwrap. STICKER GOO IS BAD. If you have a sticker goo problem, we feel for you. Purchase Goo Gone and use it.

6) Because we are small and overworked, we cannot and will not refurbish items for you, even for a fee.

7) Customers may only deduct credit upon the timely issuance of a CREDIT MEMO from CTD. Pre-deductions are BAD and result in bookkeeping problems down the road.